Our Identity

30+ Years of Growing Businesses

Our core value of Japanese “Omotenashi” (“Hospitality”) enables us to provide 24/7 Call Center Services to International Clients across borders and time zones.

Our goal is to always provide Convenient and Cost-Saving Outsourcing Options to growing businesses around the world. 

What Our Clients Say

Building Confidence Through Success

Explore authentic client stories showing how our expertise and innovation transform challenges into opportunities.

24/7 Customer Support
Omnichannel (Voice & Non-Voice) Customer Service for Customer Inquires, Reservations, Bookings, and Complaints.
Sales/ Lead Generation
Outbound Call-Taking for Appointment Setting and live transfers for Sales
Back Office Support
Data Entry, Content Writing, SEO, and Website Management
Services

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Technical Support (L1 & L2)
24/7 Troubleshooting Support for Hardware and Software Issues as well as Remote System Administration (Helpdesk).
Virtual Assistant
Remote Employees for administrative and Back-Office task such as HR and Payroll, Bookkeeping, and Appointment management, as well as Social Media Outreach Specialist.
Japanese-Inspired Quality Effective Communication 24/7 Coverage
Japanese-Inspired Quality

We pride ourselves on the Japanese value of ‘Omotenashi’. This is a unique and traditional approach to hospitality and customer service that Japan is renowned for. Your customers are as important to us as they are to you and this is truly reflected in our service.

Effective Communication

Whether inbound or outbound, we offer live call agents 24/7. All of our agents are professionals and get to know your business and values inside out. Allow our agents to work as an extension to your team and add value.

24/7 Coverage

In today’s global economy, having 24/7 coverage is becoming more necessary. A quick response time to customer inquiries at all hours of the day goes a long way in fostering customer loyalty and improving brand image.

Case Studies

Expert BPO solutions showcase studies.

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A red container forklift loads a cargo container onto a white truck in a busy shipping yard. Surrounded by stacked containers, the scene represents global logistics, trade, and freight transportation.
Boxes with shopping cart on a laptop computer. online shopping, Marketplace platform website, technology, ecommerce, shipping delivery, logistics and online payment concepts
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About CTNP

Since the founding of our company in 1994, in Tokyo, Japan, our top priority has always been placed on the customer’s perspective. While IVR (Interactive Voice Response) and other automated technologies became the accepted trend in this industry.

Since we have direct communication with our client’s customers, we can gain valuable insight into the customer’s thoughts and experiences, and as a result, we can suggest ways to improve quality and revenue for our clients, while also conveying the client’s branding and company philosophy to their customers in a friendly and professional manner.

Latest Articles

Blog and Updates

Expanding Into New Markets With Confidence and Clarity
Discover practical strategies for identifying opportunities, mitigating risks, and entering new markets with a well-structured expansion roadmap.
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